Refund policy

Return Policy At Lovello Design, we take pride in creating custom and high-quality products tailored to your special event. Due to the personalized nature of our products, we are unable to offer refunds for change of mind. However, if you are not satisfied with your order, please reach out to us at hello@lovellodesign.com.au, and we will do our best to assist you.

Artwork Approval Before production begins, we will send an artwork proof for your review and approval. It is the client's responsibility to thoroughly check all details within the proof, including spelling, dates, and other information. Lovello Design cannot be held liable for errors in artwork that has been approved.

Colour Variations Please note that there may be slight variations in colour between what you see on screen and the final printed product. Differences can also occur based on the media types and printing methods used. We recommend keeping this in mind when reviewing your proofs.

We are committed to ensuring your satisfaction, so please don't hesitate to contact us with any questions or concerns.